Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hallrodcompany.com. Please note that returns will need to be sent to the following address: 6-105 Queen St West, Fergus, ON, N1M 1S6.

Please note that return shipping costs and arrangements are the customer's responsibility. Items remain your responsibility until they are safely received at our warehouse. To prevent any damage in transit, please ensure the products and original boxes are securely packaged.

You can always contact us for any return question at info@hallrodcompany.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Rods returned under our 7-day trial are exempt from the unworn/unused requirement — normal wear and tear from fishing is fine. The trial does not apply to rod-and-reel combos.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@hallrodcompany.com.